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Thursday February 17 GAHE Virtual F2F Program
February 17, 2022 @ 12:00 pm - 1:30 pm
“Reinventing Customer Service in Healthcare: Lessons Learned from the Best”
February 17 Virtual Lunch and Learn Approved for 1.5 Hours of ACHE Face-to-Face Credit!
LIVE PROGRAM IS FULL — REGISTRATION CLOSED
RECORDING OPTION OFFERING 1.5 HOURS OF QUALIFIED CREDIT IS AVAILABLE
This program has reached the 90-person limit and registration is closed. The February 17 event will also be available as a recording approximately one week after the live date, and it offers 1.5 Qualified Hours that can be self-reported.
Click here to sign up for the recording.
Consumer-driven services in business and the need for efficiency are accelerating changes in the way organizations operate and compete. Many consumers today are taking greater control of their purchasing power and healthcare decisions and are demanding excellence in service. The challenge is how to give them the best service in a meaningful and economic way.
Join us on February 17 as our expert panel looks at, “Reinventing Customer Service in Healthcare.” Our panelists will discuss their experiences in providing excellent patient-care services in their organizations.
Panelists Will Look at:
- Examples of initiatives that help organizations achieve outstanding patient and staff satisfaction results, increase market share and decrease costs.
- Concrete strategies for implementing patient-centered care approaches.
- Data-driven decision-making leveraging patient engagement data.
- Getting people at all levels of the organization to incorporate business knowledge on providing higher quality and quantity of care for patients.
- Helping caregivers and staff to move to a more patient-centric mentality and method.
Gina Tipton, RN, MBA
Vice President and Hospital Administrator
Atrium Health Navicent Rehabilitation Hospital
Nicole Allen, MHSA
Assistant Vice President, Patient Experience
Ambulatory Surgery Division | HCA Healthcare
Senior Manager, Patient Experience
Emory Johns Creek Hospital
February 17, 2022, Noon to 1:30 pm Eastern Time — Limited to 90 registrants.
Virtual meeting via Zoom (hosted by ACHE)
Noon to 1:30 pm ET: Education program and Q&A discussion
1:30 pm ET: Conclude
1.5 hours of ACHE Face-To-Face Education Credit
1.5 hours of ACHE Qualified Credit for recording option
ACHE Member: $25
Note: Registration is capped at 90 registrants
SESSION RECORDING OPTION WITH 1.5 QUALIFIED HOURS
(The Recording Will Be Distributed to Registrants About Two Days After the Live Session)
1.5 hours of ACHE Qualified Education Credit
ACHE Member $5 / Non-Member $10
Student ACHE Member $5 / Student Non-Member $5
Note: Recording will be available within 2 days of the event.